Customer and Supplier Privacy Notice
Chambers and Cook Freight Ltd understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our suppliers and customers and will only collect and use personal data in ways that are described here and in a way that is consistent with our obligations and your rights under the law.
1. Information about us
Chambers and Cook Freight Ltd, European House, Perrywell Road, Birmingham B6 7AT.
Chambers and Cook Freight Ltd, a limited company registered in England under company number 02539780.
Data Protection Officer: Simon Forrest
Email address: [email protected]
Telephone number: 0121 356 1441 website: www.ccfreight.com
2. What does this notice cover?
This privacy information explains how we use your personal data: how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is personal data?
Personal data is defined by the General Data Protection Regulation (EU Regulations 2016/679) (the ‘’GDPR’’) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. What are my rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data.
This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in part 11 to find out more.
e) The right to restrict (i.e prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What personal data do you collect?
- We may collect some or all of the following personal data (this may vary according to your relationship with us):
- Email address;
- Telephone number;
- Business name;
- Job title;
- Payment information;
Some of your personal data may be obtained from the following third party:
- Government departments
- Your company
6. How do you use my personal data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
- Providing and managing your account
- Supplying your services to use or services to you. Your personal details are required in order for us to enter into a contract with you.
- Personalising and tailoring your services for us/our services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by email or letter).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or text message and/or post with information, news and offers on our services. You will not be sent any lawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and you will always have the opportunity to opt-out.
7. How long will you keep my personal data?
We will not keep your personal data for any longer than is necessary in light of the reason (s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
- The ongoing relationship with your company and you;
- Or you request us to keep it after your relationship is finished with your company.
8. How and where do you store or transfer my personal data?
We will only store or transfer your personal within the European Economic Area (the ‘’EEA’’). The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the ‘’EEA’’ consists of all EU member states, plus Norway, Iceland and Liechtenstein). These are known as ‘’third countries’’ and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR
9. Do you share my personal data?
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We may sometimes contract with the following third parties to supply services to you on our behalf. These may include payment processing, delivery and shipping details. In some cases, those third parties may require access to some or all of your personal data that we hold.
- Shipping lines
- Overseas and inland agents
- Transport companies
- Government Departments
10. How can I access my personal data?
If you want to know what personal data we have about you. You can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a ‘’subject access request’’.
We will respond to your subject access request within less than one month and in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11. How do you contact us?
To contact us about anything to do with your personal data and data protection, including making a subject access request, please use the following details (for the attention of Simon Forrest):
Email address: [email protected]
Telephone number: 0121 356 1441
Postal address: European House, Perrywell Road, Birmingham B6 7AT
12. Right to complain
If you are not satisfied with our use of your personal information or our response to any request by you to exercise your data protection rights, or if you think that we have breached any relevant data protection laws, then you have the right to complain to the authority that supervises our processing of your personal information. In the UK this is the ICO, details of which can be found at https://ico.org.uk/.
13. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on the company’s web site www.ccfreight.com and reviewed annually.